Help Guide
Short, practical guides to help you get up and running quickly and make the most of everything The Stream has to offer.
Getting set up
You’re three steps away
Free sign up
Get 14 days of full access to The Stream, with our team on hand to answer your questions and help you find the right solution for your space.
Try for freeSet up
Our step-by-step guide makes it simple to get The Stream running across every device and location in your space. Our digital support team is available 24/7 whenever you need them.
Learn moreElevate
You're now ready to start delivering functional music across your space. Visit our music page to understand more about our approach to music.
Learn more
Feel the intention in every note
Our app puts control in your hands, so you can manage the music across your space from wherever you are. Centrally or zone by zone, it works the way you do.
Designed to play well with others
The Stream integrates effortlessly with any existing audio setup. Whether you use professional-grade systems or simple smart speakers, our music is ready to play through the hardware you already have.
Feel the intention in every note
Start your 14-day free trial today.
Support & Help
We’re here to help
Self-serve support
Access our library of how-to videos and step-by-step guides. Our digital assistant has been trained to handle the full range of queries you're likely to have, day or night.
Help guideTalk to the team
Our team is happy to assist with anything you need. Send us a message or book a call and we'll get back to you promptly.
Talk to the teamIdeas and feedback
We genuinely want to hear from our customers. If you have a suggestion or something you'd like us to improve, please share it with us.
Contact us
Frequently Asked Questions
Still got questions?
Is The Stream a medical device?
No. The Stream is a wellness music platform, not a medical device. It's designed to support the wellbeing of patients and staff through functional music, complementing the care environment.
What kinds of healthcare environments does it work in?
The Stream is built to work across settings of every size and type, from visiting physicians & homecare nurses, to private clinics & therapy practices, to hospitals, mental health facilities, and integrative medical centres. If you are interested in improving how your care environment feels, The Stream can support your needs.
Does it require any specialist equipment or IT support to set up?
No. The Stream is hardware agnostic, connecting to existing speaker systems, or simply via a bluetooth connection. A step-by-step setup guide and 24/7 digital support team mean no training is required and no additional burden on your team.
Can different areas of our facility play different music at the same time?
Yes. The Stream is independently controllable across multiple zones, so a busy reception, a treatment room, and a staff area can each have music that's right for the function of that space and the people that are in it.
How is it different from a standard music streaming service?
Every soundscape in The Stream is designed with intention and specifically developed to support outcomes across the care journey. Unlike personal streaming platforms, The Stream is fully licensed for business use globally, which means artists are fairly paid for the music they create.
Is it suitable for both patients and staff?
Yes. The Stream supports everyone in your care environment, from patients managing stress or discomfort, to clinical teams who benefit from a more considered sound environment throughout their working day or are in need of a quick targeted reset throughout the day.
How much does it cost?
Pricing is tailored to your organisation and the scale of your environment.
Can we try it before committing?
Yes, you can sign up for a free 14-day trial with full access to The Stream and our team on hand to help you find the right solution for your space.